Returns & Exchanges

Powered by Redo

Wrong size? Swap it. Simple.

Every athlete's foot is different, and the right fit matters on the mat. Our Redo-powered returns portal makes size swaps, exchanges and returns quick, tracked and stress-free – so you can get back to stunting.

Start a return or exchange
Free Return ShippingAdd coverage at checkout for free return shipping
Easy size swapsExchange for a new size or colour in a few clicks
Tracked returnsEvery return is tracked through our portal
Money-back guaranteeNot happy? We'll make it right

Free Return Shipping

Add Free Return Shipping coverage at checkout for a small fee and your return shipping is sorted before you ever need it – perfect when you're ordering for a growing athlete or buying for the whole squad.

With coverage

Return shipping on us

  1. Start your return or exchange in the portal
  2. Submit your request
  3. Your prepaid return label is emailed to you
  4. Print, attach and drop it off
Without coverage

Standard return

  1. Start your return or exchange in the portal
  2. Submit your request
  3. Return shipping is at your own cost
  4. Pack it up and send it back

Free Return Shipping coverage is currently valid for orders shipped to Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Orders to other countries can still be returned or exchanged through the portal, with return shipping at your own cost.

How a return works

Three steps, all online. No phone calls, no paperwork.

Open the portal

Go to our returns portal, enter your order number and email, and choose the items you'd like to return or swap.

Refund or exchange

Choose a refund, or exchange for a different size or colour of the TriXstar Altair or Europa Slides.

Send it back

Pack your shoes in their original box, attach your label, drop it off – and we'll take it from there.

Please always start your return in the portal before posting anything back, so we can track your parcel and process your refund or exchange without delay.

Get the fit right first time

Not sure between two sizes? Our free SizeWise foot scan takes about a minute on your phone and recommends your TriXstar Altair size – so fewer swaps and more time training.

The details

Return condition

  • Unworn, unwashed and undamaged
  • In original condition, with all original tags attached
  • In the original shoe box, also undamaged and in original condition
  • The box must not be marked, labelled, damaged or taped – please put your shoe box inside a separate shipping bag or box

Exchanges

  • Swap for a different size or colour through the portal
  • Exchange as many times as you need with Free Return Shipping coverage
  • Ordering for a team or gym? Contact us and we'll help with sizing swaps across the squad

Faulty or incorrect items

  • Received something damaged, faulty or not what you ordered?
  • Start a claim in our Redo portal: choose the item, tell us what’s wrong and upload photos
  • We'll assess it and put it right

Refunds

  • Your return is inspected once it arrives back with us
  • Approved refunds go back to your original payment method
  • Questions about a refund? Email us with your order number and we will help

Common questions

What is Free Return Shipping?

It's optional coverage you can add at checkout for a small fee. It gives you free return shipping on your order, so a size swap or return costs you nothing extra. Coverage is valid for orders shipped within the EU (see the list above).

Do I have to pay for return shipping?

With Free Return Shipping coverage, no – your prepaid label is included. Without coverage, return shipping is at your own cost.

Can I exchange for a different size?

Yes. Start an exchange in the returns portal and choose your new size. If you're unsure, try our SizeWise foot scan first.

Can I swap to a different colour?

Yes – you can exchange for another colour of the same style in the portal, subject to stock.

My shoes have been worn. Can I still return them?

Returns and exchanges must be unworn, unwashed and undamaged, with original tags and packaging. If you think your shoes are faulty, start a warranty claim in our Redo portal. See our Warranty page for what’s covered.

How do I contact the TriXstar team?

Email hello@trixstarcheer.com or use our contact page.

Ready when you are

Start your return or exchange online in a couple of minutes.

Start a return or exchange