FAQ

FAQ

TriXstar cheer shoes are engineered specifically for competitive cheer athletes. They feature a lightweight design, enhanced grip, reinforced arch support, breathable Xduro Knit upper, and a durable compound sole to provide stability, comfort, and long-lasting performance during tumbling, stunts, jumps, and routines.
The Altair comes in EU sizes 31 to 45.5. Check the Size Guide on the product page, or use SizeWise to measure your foot with your phone. If the fit isn't right, exchanges are free and unlimited. Still unsure? Email hello@trixstarcheer.com and we'll help you choose.
Yes. TriXstar shoes are designed for athletes of all skill levels, from beginners learning their first skills to elite all-star competitors. The supportive construction helps improve balance, comfort and confidence throughout training and competition.
Absolutely. TriXstar shoes are designed to perform during both daily practice sessions and competition days. Their durable construction and lightweight feel make them ideal for regular use.
Remove loose dirt with a soft brush or cloth and gently clean using mild soap and warm water. Avoid using bleach or placing your shoes in a washing machine or dryer, as this may reduce their lifespan. Allow them to air dry naturally.
Yes. Standard shipping is free on every order to the EU, the UK, Norway and Switzerland, with no minimum spend. Orders ship from our warehouse in Kerkrade, Netherlands, by DPD with tracking, and arrive in 2 to 5 business days in most EU countries. Express delivery is available for €15.
We ship to all EU countries, the United Kingdom, Norway and Switzerland. EU orders ship from the Netherlands, so there are no customs fees inside the EU. For Norway and Switzerland, duties and taxes are calculated and paid at checkout. For the UK, any import duties or taxes charged on arrival are the customer's responsibility.
Returns and exchanges are unlimited. Start a return or exchange online in our Returns & Exchanges portal, powered by Redo. Change-of-mind returns must be unworn, in original condition, with all packaging included.
TriXstar Altair cheer shoes and Europa slides come with a 6-month warranty against manufacturing defects, the longest warranty of any cheer shoe brand. That's because we use premium materials that don't break down: an Xduro Knit upper and an enhanced compound rubber outsole built for repetitive training, tumbling and competition. Start a warranty claim in our Redo portal. The warranty is in addition to your 2-year legal guarantee under EU consumer law.
Our Customer Happiness Team can help with sizing, orders, shipping, returns or warranty claims. Email hello@trixstarcheer.com or visit our Contact page, and we'll respond as quickly as possible.